With the increasing number of social media platforms and news sources, it can be challenging for users to find accurate and unbiased information. This case study examines the design process of a new unbiased news and social media aggregator app aimed at providing users with a single source of truth.
To understand the root cause of the problem, I conducted extensive user research to gain insights into the users' experiences. This included:
Based on the research, I found several key issues that were affecting the user experience:
The interface was cluttered and difficult to navigate, making it difficult for users to find the information they needed.
Users were concerned about the reliability of the news sources, as many sources were biased or inaccurate.
The navigation system was confusing, making it difficult for users to find news sources that matched their interests.
Here’s what some of the users said when asked about getting unbiased news and information
I wish there was an app that could show current events without worrying about any hidden agendas or biases
I would like to tailor my news feed to my interests
It's unlikely these days to get a well-rounded view of the news with so much information overload
It can take a significant amount of time to stay well informed about a topic without being biased
28 yrs old | Kuala Lumpur | Student
These are the 3 digital news apps that came up most often in survey responses. A comparison is done to identify gaps and opportunities for improvement.
In today's age of information, it can be challenging for people to stay informed about current events without being exposed to bias or misinformation. There is filtered or manipulated content to fit a particular agenda or perspective with so much information overload
An unbiased news and social media aggregator app could address these problems by providing users with a platform that curates information from a variety of sources and presents it in a fair and balanced way
The app utilizes algorithms that analyze multiple news outlets and social media platforms to identify patterns and highlight the most relevant, biased indicated and reliable information. Some features that could be included are:
Based on Nurul Huda’s goals and needs, the app should:
Here is a user journey for Nurul Huda:
This section demonstrates the designed solution. Adobe XD was used as the design tool.
I kept the colors simple and chose a modern, variable Segoe UI font that is easy to read on all screens. I kept layouts consistent by using a 4-column, 8px grid
All of these elements finally come together in the final designs
Explore topics as per your interest and preference. We will take care of the news credibility
Check not only updates from different sources on a topic but also check how a specific publisher has been progressing with the topic over time. All of this with just one switch!
Stop going back and forth from one news source to another. Simply swipe and read from the same topic from multiple news publishers (Based on your preferences). Easy navigation, wider coverage!
Discover what people say about all news sources combined in one aggregated comments section or view separate comments for each publisher. Provide actually valuable feedback to help make the experience better for you and don't be afraid to point out fake news or irrelevant news that's not suited for you.
In conclusion, an unbiased news and social media aggregator app has the potential to be a valuable tool for users who want to stay informed about current events without being overwhelmed or misled by biased or inaccurate content.
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